I have to say that after visiting the Southcenter location, I had never had a bad customer service experience at an Apple Store. I honestly don't get someone who is defending a corporation that lied to me about a piece of hardware being damaged when in fact their software was and why you expect me, the consumer, to know more than the corporately authorized technician. When I say slowly, I mean very slowly, but eventually it would start to make a weird distortion on your pics. Even something as simple as the design of the new cable was such a secret that when they originally sent them to us, they were disguised inside of a mock enclosure that mimicked the older, 30-pin cable design. You must then select the nature of your visit - Mac, iPad, etc. You'll be able to repair a broken screen though because that is super simple.
These guys were actually arguing amongst themselves that the to them, still unknown portion of the metal housing has everything to do with the also to them, still unknown verifying identifiers all of which, they absolutely could not discern. I get it - lots of stolen merch out there. Meetups Events planned by Redditors for Redditors to meet in person. A Family Room Specialist hangs out around the Genius Bar and handles non-computer repairs. Me: I was nearly defrauded today out of 300 dollars by a massively wealthy global corporation; I believe justice requires some amelioration of this. Not just the tech community or for the people that are buying products, but the larger community. When he shows up for his appointment, they tell him they don't have a battery for his phone.
There are a few other options. I'm really just so done with Apple. Finally I was asked by someone else if I was being helped and I explained the whole situation. Select a date, fill in your contact info, and be sure to arrive early for your appointment. Instead, it suggests a phone call or online chat with Apple support. For instance, should your doctor misdiagnose you with the a cold instead of the flu, it doesn't mean that they're trying to kill you. It also makes paying for replacements and services much quicker.
Just hope you do not need service, this is my first issue and not enthusiastic about local Apple Store Support. Guess who showed up, the same guy who treats customers like trash. I took the phone into the Genius Room to open it up. Otherwise just tap on Book Reservation. Two weeks, two experiences that were subpar. I'm such a total idiot for not knowing that a charging issue means faulty software and my assuming j should go talk to the hardware people about it? Did the technician tell you there was a cash discount and then not offer you a receipt or something? But what is it like behind the scenes, inside one of the most infamously secretive companies on the planet? Yes it has and it's a bit more complicated. Now onto Google reviews, and then my friend Andrew L, from Gizmodo.
When we walked into the store, it was definitely busy, but no busier than any other Apple Store around the holidays. He was genuinely looking for solutions to my crazy question of how do I transfer 21,000 pictures I know, I know! The most frustrating part is that while Apple is actually supposed to service this phone because it is under warranty or give me a new phone if they can't fix this one, instead they are taking my phone from me leaving me with no phone and are not even trying to attempt to repair this even though it is covered under their warranty for this type of damage still. When the new cable was unveiled, they sent us instructions on how to pry these enclosures open to reveal the newer connector secretly housed inside of the older ones. You're like the kid who repeats jokes from movies over and over again thinking his audience is going to laugh this time. Go in to get a battery change which is supposed to be covered by my AppleCare and I'm told my iPhone 8 that's battery completely drains three times a day isn't covered by AppleCare, because it says 87%. From the website you can select your nearest store and choose a suitable time and date — right down to the exact 10 minutes that suit your needs. Thanks to Apple's wonderful updates my fiancé's phone battery does extremely quickly.
Apple renamed it the Genius Grove and added trees and seating, which gives it a more relaxed look and feel. . Apple not only unveiled its new San Francisco store, it also explained its new strategy for its major retail outlets. In addition, we cover topics relevant to niches like developers, designers and others. Personally, I think they have the toughest job in the store as they are constantly on the grind to get through appointments mobile appointments are meant to be no more than 10 minutes and are on the receiving end of a lot of customer heat. Mostly, he would just look at pictures of female celebrities online -- he had a real thing for Mila Kunis. A couple hours later, battery was replaced, no screen replacement.
When we finally got to talk to someone, they offered little info on their financing and did nothing to keep us there or save the sale. Be professional on customer service or you should not work in this kind business when good customer service should be a must Trevor. I swapped his phone out for him and he handed me a joint right in public as a thank you. The Genius Bar is where users who are having trouble with their , , , or other Apple products can get one-on-one tech support from a trained specialist. When I first walked in I talked to one of the employees I need to go back and get their names because they deserve to be recognized and told him what I needed help with.
The second thing you need to keep in mind is someone misdiagnosing something doesn't mean that they're doing anything criminal. So in summary, I came in with my fully under warranty perfectly good iPhone X which they were happy to fix and now they all of a sudden said they couldn't and decided to steal my phone from me. I finally managed to bust the screen on my iphone. Here is a list of cities in Washington with Apple store:. I would definitely recommend this location to others! If you always suspected your old iPhone was getting slower, you were right. Eden No more waiting in line at the Apple Genius Bar only to find out you needed an appointment for that kind of repair.
Alternatively, you can check in using the Apple Store app, but being met face-to-face is always more reassuring. I now wonder if this is standard procedure with Apple. We did not replace it. While I'm at it, I also want to mention that Matthew and Michael were also very kind from previous visits recently. Depending on the problem Apple may need to take your device away for further investigation, or instead swap it for a brand new device. Staff are friendly, but if you have a device or accessory that fails.